Delivery Information

Shipping Methods

We mainly work with DHL and DSV for deliveries within Sweden, and with DHL and UPS for international shipments.

Within Sweden

  • Small parcels (up to 150 cm and 20 kg): delivered to your nearest service point, parcel shop or locker.
  • Orders over 20 kg: may be split into several parcels, each with its own tracking link and delivery notification – similar to placing multiple separate orders.
  • Large or long products (e.g. mouldings and items longer than 150 cm): delivered by home delivery.

Within EU

  • Small parcels (up to 200 cm and 31,5 kg): delivered to your nearest service point, parcel shop or locker.
  • Orders over 31,5 kg: may be split into several parcels, each with its own tracking link and delivery notification – similar to placing multiple separate orders.
  • Large or long products (e.g. mouldings and items longer than 200 cm): delivered by home delivery.
  • Maximum length is 299 cm.

Shipping costs are calculated automatically at checkout before you complete your purchase.

Delivery Regions

Approximate shipping times once your order has been dispatched:

  • Sweden: 1–7 working days
  • EU countries (e.g. Netherlands, Germany, France): 4–14 working days
  • Norway, Switzerland, United Kingdom: 7-14 working days. Please note that import duties, VAT and customs clearance fees may apply, payable by the recipient.
  • Rest of the world: 7–21 working days, depending on destination. Customs duties and import charges may apply.

Pick-up at Our Factories

If you live in Sweden, you may collect your order directly from our production sites. Please always contact us in advance to arrange a time:

  • Romelanda (outside Gothenburg): Decorative woodwork such as brackets, balusters, bargeboard decorations, ridge ornaments, shelves and shelf boards.
  • Sala (Västmanland): Mouldings such as skirtings, door and window trims, wall mouldings, ceiling mouldings and some handrails. Please note that not all handrails are produced in Sala.

Returns & Cancellations

Information about your right of withdrawal and returns can be found in our Terms & Conditions. In short:

  • Standard products: You have 14 days right of withdrawal (EU customers).
  • Customised or cut-to-size items: No right of withdrawal.
  • Damaged goods: If your order is damaged in transit, please document the damage and contact us immediately. We will arrange a replacement.

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