Delivery Information & Shipping Times

Delivery Times

We normally ship your order within 5–10 working days. This is an estimate – during periods of high demand it may take longer. If you have specific delivery requirements, please contact us and we will do our best to assist.

The majority of our products are made to order and not held in stock.

Shipping Methods

We mainly work with DHL and DSV for deliveries within Sweden, and with DHL and UPS for international shipments.

Within Sweden

Small parcels (up to 150 cm and 20 kg): delivered to your nearest service point, parcel shop or locker.
Orders over 20 kg: may be split into several parcels, each with its own tracking link and delivery notification – similar to placing multiple separate orders.
Large or long products (e.g. mouldings and items longer than 150 cm): delivered by home delivery.

Within EU

Small parcels (up to 200 cm and 31,5 kg): delivered to your nearest service point, parcel shop or locker.
Orders over 31,5 kg: may be split into several parcels, each with its own tracking link and delivery notification – similar to placing multiple separate orders.
Large or long products (e.g. mouldings and items longer than 200 cm): delivered by home delivery.
Maximum length is 299 cm.

Shipping costs are calculated automatically at checkout before you complete your purchase.

Delivery Regions

Approximate shipping times once your order has been dispatched:

Sweden: 1–7 working days
EU countries (e.g. Netherlands, Germany, France): 4–14 working days
Norway, Switzerland, United Kingdom: 7-14 working days. Please note that import duties, VAT and customs clearance fees may apply, payable by the recipient.
Rest of the world: 7–21 working days, depending on destination. Customs duties and import charges may apply.

Pick-up at Our Factories

If you live in Sweden, you may collect your order directly from our production sites. Please always contact us in advance to arrange a time:

Romelanda (outside Gothenburg): Decorative woodwork such as brackets, balusters, bargeboard decorations, ridge ornaments, shelves and shelf boards.
Sala (Västmanland): Mouldings such as skirtings, door and window trims, wall mouldings, ceiling mouldings and some handrails. Please note that not all handrails are produced in Sala.

Returns & Cancellations

Information about your right of withdrawal and returns can be found in our Terms & Conditions. In short:

Standard products: You have 14 days right of withdrawal (EU customers).
Customised or cut-to-size items: No right of withdrawal.
Damaged goods: If your order is damaged in transit, please document the damage and contact us immediately. We will arrange a replacement.